Customer Experience Counter Associate

Von Maur, Inc.; Evansville (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a friendly Customer Service Counter Associate to connect customers with information and support in a fast-paced department. You will greet shoppers, assist with inquiries, and help ensure a positive shopping experience.

You will handle phone inquiries, open charge accounts, process payments, prepare and wrap purchases for shipment, and maintain a neat counter. Shifts run day, evening, and weekends on-site.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a friendly Customer Service Counter Associate to connect customers with information and support in a fast-paced department. You will greet shoppers, assist with inquiries, and help ensure a positive shopping experience.

You will handle phone inquiries, open charge accounts, process payments, prepare and wrap purchases for shipment, and maintain a neat counter. Shifts run day, evening, and weekends on-site.