Customer Experience Counter Associate

Von Maur, Inc.; Town of Ridgeway (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department.

You will greet customers, answer phones, assist with charge accounts, and prepare purchases for shipment while maintaining a clean, organized counter. The role requires on-site availability for day, evening, and weekend shifts, with strong emphasis on delivering exceptional service.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department.

You will greet customers, answer phones, assist with charge accounts, and prepare purchases for shipment while maintaining a clean, organized counter. The role requires on-site availability for day, evening, and weekend shifts, with strong emphasis on delivering exceptional service.