Customer Experience Counter Specialist

Von Maur, Inc.; Town of Brooklyn (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Merchandise discount

Benefits

401(k) plan

No extended hours

Internal promotion

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. In this fast-paced department, you will influence multiple areas of our store services.

You will greet customers, answer phones, handle charge accounts, and prepare purchases for shipment. The role requires on-site availability for day, evening, and weekend shifts with a strong focus on exceptional service and teamwork.

Qualifications

• Greet customers warmly and provide friendly assistance.
• Answer multi-line telephone and direct customers to the right area.
• Open charge accounts, process payments and answer customer questions.
• Prepare and wrap purchases for shipment and keep the counter organized.

Responsibilities

• Own the customer experience – greet people sincerely and be friendly.
• Answer a multi-line telephone and direct customers as needed.
• Provide customer charge account services, including opening accounts and accepting payments.
• Prepare, box, and wrap customer purchases and online orders for shipment.

Skills

Customer service

Phone handling

Cash handling

Guest greeting

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. In this fast-paced department, you will influence multiple areas of our store services.

You will greet customers, answer phones, handle charge accounts, and prepare purchases for shipment. The role requires on-site availability for day, evening, and weekend shifts with a strong focus on exceptional service and teamwork.