Customer Experience Counter Associate

Von Maur, Inc.; Town of Columbus (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help maintain a welcoming, informative store environment. You will greet customers, handle inquiries, and support service counter operations on-site across day, evening, and weekend shifts.

The role includes processing payments, assisting with charge accounts, boxing orders, and ensuring accurate cash handling while keeping the department neat and organized.

Qualifications

• Experience in customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to greet customers warmly and assist effectively.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help maintain a welcoming, informative store environment. You will greet customers, handle inquiries, and support service counter operations on-site across day, evening, and weekend shifts.

The role includes processing payments, assisting with charge accounts, boxing orders, and ensuring accurate cash handling while keeping the department neat and organized.