Customer Experience Counter Associate

Von Maur, Inc.; Town of Arlington (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect store services and assist customers both in person and over the phone. You will help open accounts, process payments, wrap purchases, and ensure accurate cash handling while maintaining a welcoming, organized counter.

The role requires on-site availability for day, evening, and weekend shifts. The company emphasizes competitive wages, an employee merchandise discount, comprehensive benefits, and a strong internal promotion

Qualifications

• Proven customer service experience or willingness to learn in a fast-paced store environment.
• Ability to handle telephones professionally and assist customers.
• Experience with basic cash handling and transactions.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer.
• Answer a multi-line telephone – assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Telephone handling

Cash handling

Packaging & wrapping

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect store services and assist customers both in person and over the phone. You will help open accounts, process payments, wrap purchases, and ensure accurate cash handling while maintaining a welcoming, organized counter.

The role requires on-site availability for day, evening, and weekend shifts. The company emphasizes competitive wages, an employee merchandise discount, comprehensive benefits, and a strong internal promotion