Customer Experience Counter Associate

Von Maur, Inc.; Janesville (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

401(k) retirement plan

Comprehensive benefits

No extended holiday hours

Merchandise discount

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to reinforce reliable information and support across our fast-paced department. You will greet customers, answer calls, open charge accounts, process payments, and help prepare purchases for shipment.

You will maintain a tidy work area and be available for day, evening, and weekend shifts on-site. Join a team that values customer service excellence and internal growth opportunities.

Responsibilities

• Own the customer experience by greeting customers warmly and thanking them.
• Answer a multi-line telephone and direct callers to the right area.
• Provide charge account services: open accounts, process payments, answer questions.
• Prepare, box, and wrap purchases and online orders for shipment.
• Calculate service counter and store cash work; prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site day, evening, and weekend shifts.

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to reinforce reliable information and support across our fast-paced department. You will greet customers, answer calls, open charge accounts, process payments, and help prepare purchases for shipment.

You will maintain a tidy work area and be available for day, evening, and weekend shifts on-site. Join a team that values customer service excellence and internal growth opportunities.