Customer Experience Counter Associate

Von Maur, Inc.; Town of Arlington (WI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect with customers and support store services. You will greet customers, handle inquiries, process payments and account openings, and help prepare orders for shipment.

This role requires on-site work with day, evening, and weekend shifts; benefits include competitive wages, a merchandise discount, and comprehensive benefits. You will be part of a family-owned company focused on legendary customer service.

Qualifications

• Experience in a fast-paced retail environment is preferred.
• Ability to greet customers warmly and assist with inquiries.
• Willingness to work on-site day, evening, and weekend shifts.

Responsibilities

• Own the customer experience by greeting customers; be friendly and thank every customer.
• Answer a multi-line telephone and direct customers as needed.
• Provide counter services including opening accounts, accepting payments, and answering questions.
• Prepare, box, and wrap purchases and online orders for shipment.
• Calculate service counter and store cash work and prepare deposits.
• Maintain a clean and organized department.

Skills

Customer service

Communication

Telephone handling

Cash handling

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect with customers and support store services. You will greet customers, handle inquiries, process payments and account openings, and help prepare orders for shipment.

This role requires on-site work with day, evening, and weekend shifts; benefits include competitive wages, a merchandise discount, and comprehensive benefits. You will be part of a family-owned company focused on legendary customer service.