Customer Experience Counter Associate

Von Maur, Inc.; Belleville (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Generous merchandise discount

401(k) retirement plan

Comprehensive benefits

No extended holiday hours

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department. You will greet customers, handle in-store and online orders, and maintain an organized counter with accuracy and courtesy.

The role requires on-site availability for day, evening, and weekend shifts, with competitive wages and a generous merchandise discount. We offer comprehensive benefits and opportunities for growth within the company.

Qualifications

• Customer-facing experience preferred
• Ability to handle cash and process payments accurately
• Strong communication and listening skills
• Attention to detail and organization

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Communication

Cash handling

Phone skills

Education

High School Diploma or GED

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department. You will greet customers, handle in-store and online orders, and maintain an organized counter with accuracy and courtesy.

The role requires on-site availability for day, evening, and weekend shifts, with competitive wages and a generous merchandise discount. We offer comprehensive benefits and opportunities for growth within the company.