Customer Experience Counter Associate

Von Maur, Inc.; Janesville (WI); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Career progression

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, assist via phone, and help with purchases and shipments.

This role emphasizes friendly service, accuracy with cash handling, and on-site availability across day, evening, and weekend shifts. You’ll contribute to a clean, organized department and participate in a supportive, team-driven work environment.

Qualifications

• Experience in customer service preferred.
• Ability to handle multiple tasks and stay organized.
• Attention to cash handling accuracy and data entry.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Cash handling

Phone etiquette

Retail operations

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, assist via phone, and help with purchases and shipments.

This role emphasizes friendly service, accuracy with cash handling, and on-site availability across day, evening, and weekend shifts. You’ll contribute to a clean, organized department and participate in a supportive, team-driven work environment.