Customer Experience Counter Associate

Von Maur, Inc.; Town of Cross Plains (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy - gives

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support.

You'll greet customers, handle inquiries, and support sales with a friendly, professional demeanor. In this on-site role, you will manage charge accounts, process payments, prepare shipments, and maintain a clean department while working day, evening, and weekend shifts.

Qualifications

• Demonstrated ability to provide excellent customer service.
• Ability to handle multi-line telephone systems and direct customers appropriately.
• Experience with cash handling, payments, and basic accounting tasks.
• Ability to wrap and prepare purchases for shipment when needed.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Telephone handling

Cash handling

Order fulfillment

Store operations

On-site availability

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support.

You'll greet customers, handle inquiries, and support sales with a friendly, professional demeanor. In this on-site role, you will manage charge accounts, process payments, prepare shipments, and maintain a clean department while working day, evening, and weekend shifts.