Customer Experience & Corporate Services Specialist

WM; Bismarck (ND); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Paid holidays

Personal days

Job summary

WM is seeking a Specialist, Corporate Services to support WM's National Account program by delivering consistent, high-quality customer experience across the assigned book of business. The role acts as a Customer Experience liaison, connecting to the sales team and coordinating follow-up.

You will document interactions in Salesforce, escalate issues, and participate in client forums and reporting to strengthen service delivery and customer satisfaction across WM's network.

Qualifications

• Bachelor's degree in relationship management, sales, marketing, business administration or equivalent.
• High School Diploma or GED with at least 4 years of relevant work experience.
• 1 year of relevant work experience in addition to the education requirement.

Responsibilities

• Support the execution of WM's National Account program by providing consistent, high-quality customer experience across the assigned book of business.
• Serve as a Customer Experience liaison, documenting interactions, coordinating follow-up, and partnering with the sales team, including NAM and PM.

Education

Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree

High School Diploma or GED (accredited) and 4 years of relevant work experience

1 year of relevant work experience (in addition to education requirement)

Job description

WM is seeking a Specialist, Corporate Services to support WM's National Account program by delivering consistent, high-quality customer experience across the assigned book of business. The role acts as a Customer Experience liaison, connecting to the sales team and coordinating follow-up.

You will document interactions in Salesforce, escalate issues, and participate in client forums and reporting to strengthen service delivery and customer satisfaction across WM's network.