Customer Experience Coordinator - Front End & Loyalty

The TJX Companies, Inc.; Bel Air (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health benefits

Job summary

Marshalls in Bel Air, MD, part of The TJX Companies family, seeks a front-end leader to promote an excellent customer experience. You will oversee Associates, ensure courteous service, manage POS coverage, and drive loyalty programs while upholding store standards.

Available to work a flexible schedule, including nights and weekends, with growth opportunities in a Fortune 100 company known for off-price retail. Competitive salary and benefits offered.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Customer service

Merchandising

Communication

Team player

Job description

Marshalls in Bel Air, MD, part of The TJX Companies family, seeks a front-end leader to promote an excellent customer experience. You will oversee Associates, ensure courteous service, manage POS coverage, and drive loyalty programs while upholding store standards.

Available to work a flexible schedule, including nights and weekends, with growth opportunities in a Fortune 100 company known for off-price retail. Competitive salary and benefits offered.