Customer Experience Coach — Training & Growth Path

Serenity Healthcare; Frisco (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Advancement opportunities

Healthcare coverage (90% employer-paid

401(k) retirement plan

Paid time off

Training & certification

Job summary

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program, offering supportive sessions and ensuring a welcoming environment.

This full-time role offers $23-$30 per hour plus quarterly performance bonuses, with full paid training and opportunities for advancement within a service-focused team. Prior experience in customer service, hospitality, retail, education, or caregiving is helpful but not required.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Char and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication skills

Interpersonal skills

Reliability & punctuality

Background check readiness

Job description

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program, offering supportive sessions and ensuring a welcoming environment.

This full-time role offers $23-$30 per hour plus quarterly performance bonuses, with full paid training and opportunities for advancement within a service-focused team. Prior experience in customer service, hospitality, retail, education, or caregiving is helpful but not required.