Customer Experience Coach — Paid Training & Growth

Serenity Healthcare; Jacksonville (FL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

PTO

Job summary

Serenity Healthcare in Jacksonville, FL is hiring Customer Experience Coaches to guide individuals through structured sessions that help build positive habits, stay motivated, and make progress toward personal goals. This role suits people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive environments.

No specialized industry experience is required; full paid training is provided.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Empathy

Reliability

Job description

Serenity Healthcare in Jacksonville, FL is hiring Customer Experience Coaches to guide individuals through structured sessions that help build positive habits, stay motivated, and make progress toward personal goals. This role suits people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive environments.

No specialized industry experience is required; full paid training is provided.