Customer Experience Coach: Personal Growth & Wellness

Serenity-Healthcare-1; Nocatee (FL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Paid training and professional cert

401(k) retirement plan

Health, dental, and vision insurance (

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This full-time on-site role in Florida requires Monday–Friday shifts with occasional Saturday rotation and comprehensive paid training.

You will provide one-on-one support, operate program tools, encourage journaling and goal-setting, maintain session notes, and ensure every participant has a

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and able to pass background check and drug screening.
• Authorized to work in the United States.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with the team.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain consistency.

Skills

Verbal communication

Written communication

Interpersonal skills

Punctuality & reliability

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This full-time on-site role in Florida requires Monday–Friday shifts with occasional Saturday rotation and comprehensive paid training.

You will provide one-on-one support, operate program tools, encourage journaling and goal-setting, maintain session notes, and ensure every participant has a