Customer Experience & Habit Coach

Serenity-Healthcare-1; Austin (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

401(k) retirement plan

10 PTO days plus holidays

Paid training and certification

Growth-focused environment

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. The role is on-site with full-time hours and a Monday–Friday schedule, including occasional Saturday rotation.

As a Coach, you’ll work directly with individuals, stay engaged and supported within a structured program, and help maintain a welcoming, organized, and encouraging environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States and able to pass a background check.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal & written communication

Interpersonal skills

Reliability & punctuality

Openness to feedback

Authorized to work in the US

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. The role is on-site with full-time hours and a Monday–Friday schedule, including occasional Saturday rotation.

As a Coach, you’ll work directly with individuals, stay engaged and supported within a structured program, and help maintain a welcoming, organized, and encouraging environment.