Customer Experience Coach: Personal Growth Sessions

Serenity-Healthcare-1; Loveland (CO); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance (employer-paid)

Dental insurance (employer-paid)

Vision insurance (employer-paid)

Paid time off

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and make progress toward personal goals.

As a Customer Experience Coach, you will work directly with participants during scheduled sessions, staying engaged and supportive while maintaining a welcoming, organized, and encouraging environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Reliability

Education

2+ years of professional experience

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and make progress toward personal goals.

As a Customer Experience Coach, you will work directly with participants during scheduled sessions, staying engaged and supportive while maintaining a welcoming, organized, and encouraging environment.