Impactful Customer Experience Coach (Full-Time)

Serenity-Healthcare-1; Lehi (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Serenity is looking for a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and reach personal goals. This on-site, full-time role includes training and opportunities for advancement.

You will support participants, document progress, and collaborate with a team to ensure a welcoming, organized experience. Prior service or caregiving experience is helpful; background checks are required.

Qualifications

• 2+ years of full-time professional experience in any industry
• Strong verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitorspecialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication skills

Job description

Serenity is looking for a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and reach personal goals. This on-site, full-time role includes training and opportunities for advancement.

You will support participants, document progress, and collaborate with a team to ensure a welcoming, organized experience. Prior service or caregiving experience is helpful; background checks are required.