Customer Experience Coach — Paid Training & Growth

Serenity Healthcare; Phoenix (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance (90% employer-paid)

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Paid training and certification

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions that build positive habits and motivation. No specialized industry experience is required, as full paid training is provided to ensure confidence in the role.

The position is full-time, on-site in the Phoenix area, with shifts 6:00 AM-1:30 PM or 1:30 PM-9:00 PM and a rotating Saturday shift approximately every 8 weeks. Competitive benefits are included.

Qualifications

• 2+ years of full-time professional experience in any industry.
• CHar and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Customer service

Hospitality

Retail

Education

Caregiving

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions that build positive habits and motivation. No specialized industry experience is required, as full paid training is provided to ensure confidence in the role.

The position is full-time, on-site in the Phoenix area, with shifts 6:00 AM-1:30 PM or 1:30 PM-9:00 PM and a rotating Saturday shift approximately every 8 weeks. Competitive benefits are included.