Customer Experience Coach — Paid Training & Growth

Serenity Mental Health Centers; Farmers Branch (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Paid Training

Career Growth

Job summary

Serenity Mental Health Centers is hiring a Customer Experience Coach to guide individuals through structured sessions that build positive habits and motivation, helping them progress toward personal goals. The role emphasizes a welcoming, organized environment and supportive coaching across shifts.

Ideal candidates have customer service, hospitality, retail, education, or caregiving backgrounds. No specialized industry experience is required, and full paid training is provided to build

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Patience & empathy

Job description

Serenity Mental Health Centers is hiring a Customer Experience Coach to guide individuals through structured sessions that build positive habits and motivation, helping them progress toward personal goals. The role emphasizes a welcoming, organized environment and supportive coaching across shifts.

Ideal candidates have customer service, hospitality, retail, education, or caregiving backgrounds. No specialized industry experience is required, and full paid training is provided to build