Customer Experience Coach — Paid Training & Growth

Serenity Healthcare; United States; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

vision insurance

401(k) retirement plan

10 PTO days (15 after the first year)

10 paid holidays

Paid training and professional certifi

Supportive, growth-focused work

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role welcomes candidates from customer service, hospitality, retail, education, or caregiving backgrounds. No specialized industry experience required, as full paid training is provided to build confidence in the role.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication.
• Strong interpersonal skills with patience and empathy.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Interpersonal skills

Communication skills

Reliability & punctuality

Background check clearance

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role welcomes candidates from customer service, hospitality, retail, education, or caregiving backgrounds. No specialized industry experience required, as full paid training is provided to build confidence in the role.