Customer Experience Coach — Paid Training & Growth

Serenity Healthcare; Alpharetta (GA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid insurance

401(k) plan

Paid training

Paid holidays

PTO + holidays

Job summary

Serenity Healthcare is seeking a Customer Experience Coach in Alpharetta to guide individuals through a structured program that builds positive habits and momentum toward personal goals. You will serve as a consistent, welcoming presence in sessions, ensuring participants are engaged, supported, and progressing.

The role emphasizes strong communication, empathy, and reliability, with paid training and meaningful opportunities for growth in a service-focused environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Reliability

Job description

Serenity Healthcare is seeking a Customer Experience Coach in Alpharetta to guide individuals through a structured program that builds positive habits and momentum toward personal goals. You will serve as a consistent, welcoming presence in sessions, ensuring participants are engaged, supported, and progressing.

The role emphasizes strong communication, empathy, and reliability, with paid training and meaningful opportunities for growth in a service-focused environment.