Customer Experience Coach — Growth & Wellness

Serenity Healthcare; Jacksonville (FL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

401(k) retirement plan

10 PTO days + holidays

Paid training & certification

Job summary

Serenity Healthcare is hiring a Customer Experience Coach for full-time on-site work in Jacksonville, FL. You will work directly with individuals in a structured program, providing encouragement, tracking progress, and ensuring a welcoming, organized experience during each session.

The role emphasizes strong communication, empathy, and reliability. Training is provided, and the company offers benefits and opportunities for growth within a supportive team.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication skills

Interpersonal skills

Empathy

Reliability & punctuality

Job description

Serenity Healthcare is hiring a Customer Experience Coach for full-time on-site work in Jacksonville, FL. You will work directly with individuals in a structured program, providing encouragement, tracking progress, and ensuring a welcoming, organized experience during each session.

The role emphasizes strong communication, empathy, and reliability. Training is provided, and the company offers benefits and opportunities for growth within a supportive team.