Career Growth Coach — In-Person Training

Serenity Healthcare; Orlando (FL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid time off

Paid training

Certification support

Career growth

Job summary

Serenity Healthcare is hiring a Customer Experience Coach to work on-site in Orlando, FL. You will directly support individuals during scheduled sessions, ensuring a welcoming, organized, and encouraging experience within a structured program.

The role requires 2+ years of full-time experience, strong verbal and written communication, and excellent interpersonal skills. Training is provided, with potential for quarterly performance bonuses and a supportive work environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Reliability

Work authorization

Job description

Serenity Healthcare is hiring a Customer Experience Coach to work on-site in Orlando, FL. You will directly support individuals during scheduled sessions, ensuring a welcoming, organized, and encouraging experience within a structured program.

The role requires 2+ years of full-time experience, strong verbal and written communication, and excellent interpersonal skills. Training is provided, with potential for quarterly performance bonuses and a supportive work environment.