Customer Experience Coach — Growth & Impact

Serenity-Healthcare-1; Lakewood (CO); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Paid training

Professional certification

Growth opportunities

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This full-time on-site role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving.

No specialized industry experience is required; paid training is provided. Benefits include 90% employer-paid medical, dental, vision, 401(k), PTO, and holidays.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.
• Experience in customer service, hospitality, retail, education, or caregiving roles.
• Interest in personal development, coaching, or wellness.
• Comfort working closely with individuals in a service-focused environment.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Customer service

Interpersonal skills

Empathy

Communication

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This full-time on-site role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving.

No specialized industry experience is required; paid training is provided. Benefits include 90% employer-paid medical, dental, vision, 401(k), PTO, and holidays.