Customer Experience Coach – Growth & Impact

Serenity-Healthcare-1; Denver (CO); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

90% employer-paid insurance

401(k) retirement plan

Paid time off

Paid training and certification

Growth-focused environment

Paid holidays

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that build positive habits, keep them motivated, and progress toward personal goals.

Ideal candidates have backgrounds in customer service, hospitality, retail, education, or caregiving, enjoy connecting with others, and can work in a supportive, service-focused environment. Full-time, with paid training and growth opportunities in a Colorado-based program.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that build positive habits, keep them motivated, and progress toward personal goals.

Ideal candidates have backgrounds in customer service, hospitality, retail, education, or caregiving, enjoy connecting with others, and can work in a supportive, service-focused environment. Full-time, with paid training and growth opportunities in a Colorado-based program.