Customer Experience Coach — Elevate Growth (Paid Training)

Serenity-Healthcare-1; Gilbert (AZ); On-site; USD 65,904,000 - 85,962,000; Full time

Benefits offered by this job

Health insurance (90% employer-paid)

401(k) retirement plan

Paid time off - 10 days, 15 after year

Paid holidays

Paid training and certification

Supportive, growth-focused environment

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

You will work directly with participants during scheduled sessions, providing a consistent, welcoming, and encouraging experience while using dedicated program tools and maintaining accurate notes for team updates.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

2+ years experience

Communication skills

Interpersonal skills

Authorization to work in US

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

You will work directly with participants during scheduled sessions, providing a consistent, welcoming, and encouraging experience while using dedicated program tools and maintaining accurate notes for team updates.