Customer Experience Coach: Grow People, Get Certified

Serenity Healthcare; Austin (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

vision insurance

401(k) retirement plan

10 PTO days

Paid training and professional cert.

Job summary

Serenity Healthcare is seeking a Customer Experience Coach in Austin, TX to guide individuals through structured sessions, helping them build positive habits and stay motivated. You will be a consistent, supportive presence throughout each client's program, ensuring a welcoming and organized experience.

The role emphasizes interpersonal skills, empathy, and clear communication, with full paid training provided.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Job description

Serenity Healthcare is seeking a Customer Experience Coach in Austin, TX to guide individuals through structured sessions, helping them build positive habits and stay motivated. You will be a consistent, supportive presence throughout each client's program, ensuring a welcoming and organized experience.

The role emphasizes interpersonal skills, empathy, and clear communication, with full paid training provided.