Customer Experience Coach — Empower People & Grow

Serenity Healthcare; Alexandria (VA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance (90% employer-paid)

401(k) retirement plan

Paid time off: 10 days + holidays

Paid training and professional cert.

Job summary

Serenity Healthcare is seeking a Customer Experience Coach in Alexandria, VA to guide individuals through a structured program designed to build positive habits and progress toward personal goals.

You will work directly with participants across scheduled sessions, providing consistent, welcoming support and ensuring an organized, encouraging experience. Training is provided, no specialized industry experience required, and full-time on-site work is available.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Interpersonal skills

Communication skills

Reliable and punctual

Job description

Serenity Healthcare is seeking a Customer Experience Coach in Alexandria, VA to guide individuals through a structured program designed to build positive habits and progress toward personal goals.

You will work directly with participants across scheduled sessions, providing consistent, welcoming support and ensuring an organized, encouraging experience. Training is provided, no specialized industry experience required, and full-time on-site work is available.