Customer Experience Coach - Personal Growth & Habits

Serenity Healthcare; Frisco (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Paid training and certification

Career development

Job summary

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated. You will act as a consistent, welcoming presence, supporting participants in a program designed to encourage progress toward personal goals and well-being.

Ideal candidates bring backgrounds in customer service, hospitality, retail, education, or caregiving, enjoy connecting with others, and thrive in a service-focused environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Able to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Dependability

Job description

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated. You will act as a consistent, welcoming presence, supporting participants in a program designed to encourage progress toward personal goals and well-being.

Ideal candidates bring backgrounds in customer service, hospitality, retail, education, or caregiving, enjoy connecting with others, and thrive in a service-focused environment.