Customer Experience Coach — Wellness & Growth Sessions

Serenity Healthcare; Fairfax (VA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

vision insurance

401(k) retirement plan

Paid training and professional certifi

10 PTO days (15 after the first year)

10 paid holidays

Job summary

Serenity Healthcare in Fairfax, VA is hiring a Customer Experience Coach to guide individuals through structured sessions focused on building positive habits and personal progress. You will be the consistent, welcoming presence during sessions, ensuring a supportive, organized experience and adherence to proven processes.

Ideal candidates have 2+ years in any industry, strong communication and interpersonal skills, and a genuine desire to help others.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.

Skills

Customer service experience

Verbal and written communication

Interpersonal skills

Punctuality and reliability

Job description

Serenity Healthcare in Fairfax, VA is hiring a Customer Experience Coach to guide individuals through structured sessions focused on building positive habits and personal progress. You will be the consistent, welcoming presence during sessions, ensuring a supportive, organized experience and adherence to proven processes.

Ideal candidates have 2+ years in any industry, strong communication and interpersonal skills, and a genuine desire to help others.