Customer Experience Coach

Serenity Mental Health Centers; Fairfax (VA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after the first year) + 10 paid holidays

Paid training and professional certification

Supportive, growth-focused work environment

Job summary

A mental health service provider in Fairfax, VA is seeking a Customer Experience Coach to support individuals in building positive habits and achieving personal goals. This role involves providing one-on-one support, promoting wellness practices, and ensuring a welcoming environment. Candidates with backgrounds in customer service, hospitality, or education are encouraged to apply. The position offers competitive pay, comprehensive benefits, and full training. Join us to make a meaningful impact!

Qualifications

• 2+ years of full-time professional experience in any industry.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.
• Reliable, punctual and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology.
• Encourage participants through positive practices.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Strong and professional verbal and written communication skills

Strong interpersonal skills with patience and empathy

Reliable, punctual, and open to feedback

Background check

Authorization to work in US

Job description

Customer Experience Coach

Location: Fairfax, VA
Employment Type: Full-Time
Compensation: Competitive pay + growth opportunities

Help people move forward while building a meaningful career.

Serenity is hiringCustomer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds incustomer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.

💡No specialized industry experience required. We provide full paid training so you feel confident in the role.

About the Role

As aCustomer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.

You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Key Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry
• Strong and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Nice-to-Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles
• Interest in personal development, coaching, or wellness
• Comfort working closely with individuals in a service-focused environment

Pay & Benefits

• Competitive pay with advancement opportunities
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Paid training and professional certification
• Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.