Customer Experience Coach | Paid Training & Growth

Serenity-Healthcare-1; Richardson (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Certification

Growth opportunities

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support, encouragement, and accountability during scheduled sessions.

As an on-site full-time role in Richardson, TX, you’ll maintain welcoming, organized experiences, document progress, and collaborate with the team. The position emphasizes empathy, reliability, and clear communication, with paid training and certifications offered.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Punctuality

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support, encouragement, and accountability during scheduled sessions.

As an on-site full-time role in Richardson, TX, you’ll maintain welcoming, organized experiences, document progress, and collaborate with the team. The position emphasizes empathy, reliability, and clear communication, with paid training and certifications offered.