Customer Experience Captain

Macy's

Austin (TX)

In loco

USD 38.000 - 54.000

Tempo pieno

7 giorni fa

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Generatore di candidature

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Vantaggi offerti da questo lavoro

Health insurance

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Employee discounts

Descrizione del lavoro

Macy's is hiring a Selling and Support Captain to be an advocate for customers and a role model for colleagues. This elevated hourly position focuses on customer satisfaction, merchandising, and promoting brand loyalty through omni-channel initiatives.

Candidates should be ready to lead and support a store team, with advancement opportunities to Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled 30+ hours per week; part-timers 12-24 hours.

Competenze

1-2 years of direct retail experience preferred.
High school diploma or equivalent.

Mansioni

Lead colleagues in the execution and completion of assigned tasks.
As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
Ensure high-level of customer service through problem-solving and customer-focused resolutions.
Enhance the in-store customer experience by promoting our Macy's mobile app.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
Perform store opening and closing procedures, including accessing alarm system and settling the registers.
Lead and participate in the adherence to our best in class merchandise standards.
Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.