Customer Experience Captain - Omni-Sales Leader

Macy's; Trumbull (CT); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an At Your Service Captain to elevate customer experiences and lead colleagues in delivering outstanding service. You will drive solutions through problem-solving, promote the Macy's app, and support store operations under the supervision of a People Leader.

Full-time colleagues typically work 30+ hours per week, with advancement opportunities into Sales or Customer Experience Manager roles. Join Macy's to contribute to a dynamic, inclusive environment with growth potential.

Qualifications

• Minimum 1–2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Proficient communication and problem-solving skills to deliver outstanding customer experiences.

Responsibilities

• Advocate for the customer and model excellent service.
• Resolve customer issues and convert returns into exchanges when possible.
• Promote Macy's mobile app and Omni selling initiatives.
• Collaborate with People Leaders to plan store activities and guide colleagues.

Skills

Customer service

Problem solving

Communication

Leadership

Flexible availability

Education

High school diploma or equivalent

Tools

POS technology

Job description

Macy's is hiring an At Your Service Captain to elevate customer experiences and lead colleagues in delivering outstanding service. You will drive solutions through problem-solving, promote the Macy's app, and support store operations under the supervision of a People Leader.

Full-time colleagues typically work 30+ hours per week, with advancement opportunities into Sales or Customer Experience Manager roles. Join Macy's to contribute to a dynamic, inclusive environment with growth potential.