Customer Experience Captain

Macy's; Overland Park (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Tuition reimbursement

Job summary

Macy's is inviting applications for a Selling and Support Captain who serves as a customer advocate and a role model for colleagues. This elevated hourly position drives customer satisfaction and brand loyalty through merchandising, promotions, and Omni selling initiatives, under a People Leader.

Full-time schedules typically exceed 30 hours weekly; part-time roles range 12–24 hours, with hours varying by business needs.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent required.

Responsibilities

• fulfill customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• Role model and provide fast feedback to improve customer experience.
• Ensure high-level of customer service through problem-solving and resolutions.
• Promote Macy's mobile app to enhance in-store experience.
• Coordinate with People Leaders on total store activities.

Skills

Customer service

Communication

Adaptability

Self-motivated

Team collaboration

Education

High school diploma or equivalent

Job description

Macy's is inviting applications for a Selling and Support Captain who serves as a customer advocate and a role model for colleagues. This elevated hourly position drives customer satisfaction and brand loyalty through merchandising, promotions, and Omni selling initiatives, under a People Leader.

Full-time schedules typically exceed 30 hours weekly; part-time roles range 12–24 hours, with hours varying by business needs.