Customer Experience Captain

Macy's; Town of Victor (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Captain to advocate for customers and model excellence for colleagues. This elevated hourly role focuses on customer satisfaction, problem solving, and loyalty-building through omnichannel initiatives like By Online Pickup in Store and Curbside.

Full-time colleagues typically work 30+ hours weekly, with advancement opportunities into Sales and Customer Experience management as you grow with the team.

Qualifications

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter in adapting quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• 1-2 years of direct retail experience preferred
• High school diploma or equivalent.

Responsibilities

• Role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Promote Macy's mobile app to enhance in-store experience.
• Plan and monitor total store activities with People Leaders.
• Lead colleagues in the execution and completion of assigned tasks.
• Provide continuous feedback to People Leaders to improve customer experience and processes.
• Perform store opening and closing procedures and settle registers.
• Maintain At Your Service area and support By Online Pickup in Store and Curbside services.
• Educate colleagues on point of sale tech and RF equipment used for fulfilling orders.

Skills

Customer service

Communication

Leadership

Problem solving

Adaptability

Education

High school diploma or equivalent

Job description

Macy's is seeking an At Your Service Captain to advocate for customers and model excellence for colleagues. This elevated hourly role focuses on customer satisfaction, problem solving, and loyalty-building through omnichannel initiatives like By Online Pickup in Store and Curbside.

Full-time colleagues typically work 30+ hours weekly, with advancement opportunities into Sales and Customer Experience management as you grow with the team.