Customer Experience Captain

Macy's, Inc.; Temecula (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Eight paid holidays

Tuition reimbursement

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. is seeking a Selling and Support Captain to inspire top-tier service and drive sales growth across the floor. You will mentor colleagues, model standards, and promote our brand through promotions and Omni selling initiatives.

As a full-time elevated hourly teammate, you will balance customer care with merchandising, app usage, and teamwork under a People Leader. Growth paths include Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent.

Responsibilities

• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Leadership

Merchandising

Promotional selling

Omni-channel selling

Education

High school diploma or equivalent

Tools

POS systems

RF equipment

Job description

Macy's, Inc. is seeking a Selling and Support Captain to inspire top-tier service and drive sales growth across the floor. You will mentor colleagues, model standards, and promote our brand through promotions and Omni selling initiatives.

As a full-time elevated hourly teammate, you will balance customer care with merchandising, app usage, and teamwork under a People Leader. Growth paths include Personal Stylist or Sales and Customer Experience Manager.