Customer Experience Captain

Macy's, Inc.; Philadelphia (Philadelphia County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's, Inc. in Philadelphia is seeking a Selling and Support Captain to elevate customer service, merchandising, and brand experience on the floor.

You will act as an advocate for customers and a role model for colleagues while driving omni selling initiatives. As an elevated hourly colleague, you will lead by example, communicate priorities to staff, and mentor through advancement paths such as Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• Experience in delivering strong customer service and driving sales.
• Ability to merchandise and present products to maximize appeal.
• Proven ability to foster brand loyalty and customer satisfaction.

Responsibilities

• Fulfilling customer orders and delivering exceptional service.
• Lead colleagues in completing assigned tasks and stand-alone duties.
• Role-model high customer experience and provide fast, effective feedback.
• Promote our Macy's mobile app to enhance in-store shopping.

Skills

Customer Service

Merchandising

Brand Loyalty

Education

High school diploma or equivalent

Tools

POS Technology

RF Equipment

Job description

Macy's, Inc. in Philadelphia is seeking a Selling and Support Captain to elevate customer service, merchandising, and brand experience on the floor.

You will act as an advocate for customers and a role model for colleagues while driving omni selling initiatives. As an elevated hourly colleague, you will lead by example, communicate priorities to staff, and mentor through advancement paths such as Personal Stylist or Sales and Customer Experience Manager.