Customer Experience Captain

Macy's; Rancho Cucamonga (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Eight holidays

Tuition reimbursement

Job summary

Macy's is hiring a Selling and Support Captain to champion customer satisfaction, merchandising excellence, and brand loyalty. This elevated hourly role reports to a People Leader and focuses on Omni selling initiatives and promoting our Macy's mobile app.

Full-time colleagues are typically scheduled 30+ hours weekly and part-time 12-24 hours weekly. Benefits include health coverage, a 401(k) match, paid time off, holidays, and career growth opportunities.

Qualifications

• 1-2 years of direct retail experience preferred
• High school diploma or equivalent required

Responsibilities

• Assist customers and drive brand loyalty through exceptional service.
• Lead colleagues in completing tasks and promoting store priorities.
• Educate teammates on POS technology and merchandise standards.
• Support store operations, opening/closing, and adherence to procedures.

Skills

Customer service

Merchandising

Team leadership

POS technology

Communication

Education

High school diploma or equivalent

Tools

POS system

RF devices

Job description

Macy's is hiring a Selling and Support Captain to champion customer satisfaction, merchandising excellence, and brand loyalty. This elevated hourly role reports to a People Leader and focuses on Omni selling initiatives and promoting our Macy's mobile app.

Full-time colleagues are typically scheduled 30+ hours weekly and part-time 12-24 hours weekly. Benefits include health coverage, a 401(k) match, paid time off, holidays, and career growth opportunities.