Customer Experience Captain - Retail Sales & Service

Bloomingdale's Inc.; Holyoke (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Learning and leadership development

Colleague Resource Groups

Volunteer opportunities

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's Inc. is seeking a Selling and Support Captain to drive customer satisfaction and brand loyalty on the selling floor. You will lead colleagues, manage tasks, and promote the Macy's mobile app to enhance the shopping experience.

This elevated hourly role emphasizes exceptional service, knowledge of products, and adherence to store standards. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager as part of the career path.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Proficiency in communicating with customers and guiding colleagues.

Responsibilities

• Fulfilling customer orders and merchandising duties on the selling floor.
• Lead colleagues in completing assigned tasks.
• Model outstanding customer service and drive a positive store experience.
• Promote the Macy's mobile app to enhance customer engagement.
• Support store opening/closing procedures and register handling.
• Ensure adherence to brand standards and merchandise guidelines.
• Educate colleagues on POS technology and checkout processes.
• Provide feedback to People Leaders to improve processes.
• Collaborate with leadership to plan total store activities.

Skills

Customer service

Merchandising

Brand loyalty

Education

High school diploma or equivalent

Tools

POS terminals

Job description

Macy's Inc. is seeking a Selling and Support Captain to drive customer satisfaction and brand loyalty on the selling floor. You will lead colleagues, manage tasks, and promote the Macy's mobile app to enhance the shopping experience.

This elevated hourly role emphasizes exceptional service, knowledge of products, and adherence to store standards. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager as part of the career path.