Customer Experience Captain

Macy's; Costa Mesa (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's in Costa Mesa, CA is hiring a Selling and Support Captain to act as a customer advocate and role model for colleagues. As an elevated hourly teammate, you will drive customer satisfaction, merchandising, and brand loyalty through promotions and Omni selling.

Full-time schedule typically 30+ hours per week, with some weeks 12-24; hours vary by business needs. You will lead tasks, train others, and support leadership in delivering outstanding service while ensuring merchandise standards and

Qualifications

• 1–2 years of direct retail experience preferred.
• High School diploma or equivalent required.

Responsibilities

• Lead colleagues in the execution and completion of assigned tasks.
• Advocate for the customer and provide fast feedback to improve the experience.
• Ensure high-level customer service through problem-solving and resolutions.
• Promote Macy's mobile app to enhance the in-store experience.
• Plan and monitor total store activities with People Leaders.
• Provide continuous feedback to drive a positive customer experience.

Skills

Customer service

Team leadership

Communication

Education

High School diploma or equivalent

Tools

POS systems

RF scanners

Job description

Macy's in Costa Mesa, CA is hiring a Selling and Support Captain to act as a customer advocate and role model for colleagues. As an elevated hourly teammate, you will drive customer satisfaction, merchandising, and brand loyalty through promotions and Omni selling.

Full-time schedule typically 30+ hours per week, with some weeks 12-24; hours vary by business needs. You will lead tasks, train others, and support leadership in delivering outstanding service while ensuring merchandise standards and