Bilingual Contact Center Specialist (Inbound/Outbound)

MCI; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers in Las Cruces is hiring Bilingual Contact Center Representatives to support customer service and sales for various clients. This entry-level position involves handling calls and issues while providing accurate solutions and upselling products. Ideal candidates must be 18 or older, possess a high school diploma, and have strong communication skills. The role offers competitive compensation, benefits including paid time off, and a supportive work environment.

Qualifications

• Must be 18 years or older.
• Strong written and verbal communication skills.
• Reliable and punctual with strong time-management skills.

Responsibilities

• Handle inbound and outbound calls in a courteous manner.
• Listen actively to understand customer needs.
• Identify sales opportunities and apply upselling techniques.

Skills

Strong written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite

Skilled in conflict resolution and problem-solving

Customer empathy

Reliable and punctual

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI Careers in Las Cruces is hiring Bilingual Contact Center Representatives to support customer service and sales for various clients. This entry-level position involves handling calls and issues while providing accurate solutions and upselling products. Ideal candidates must be 18 or older, possess a high school diploma, and have strong communication skills. The role offers competitive compensation, benefits including paid time off, and a supportive work environment.