Customer Experience Banker (Non-NMLS) | Financial Concierge

The Huntington National Bank; Trussville (AL); Hybrid; USD 43,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers, identify financial goals, and recommend deposit and other banking products. You will balance daily transactions while delivering exceptional service and building lasting customer relationships.

You’ll educate customers on deposit options, pursue opportunities to expand relationships through a structured sales process, and refer customers to other bank areas to deepen engagement.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills; Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales experience

Banking product knowledge

Education

High School Diploma or GED

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers, identify financial goals, and recommend deposit and other banking products. You will balance daily transactions while delivering exceptional service and building lasting customer relationships.

You’ll educate customers on deposit options, pursue opportunities to expand relationships through a structured sales process, and refer customers to other bank areas to deepen engagement.