Customer Experience Banker — Financial Concierge

Huntington National Bank

Franklin (OH)

On-site

USD 36,000 - 48,000

Full time

7 hours ago

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Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by proactively identifying goals and needs, and recommending deposits and other banking products and services.

This office‑based role requires accurate transaction processing, daily balancing, and the delivery of exemplary service.

Qualifications

High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.