Customer Experience Banker – Financial Concierge

Huntington National Bank; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposits and other banking services, and processing transactions accurately with daily balancing.

You will educate customers on deposit products, leverage a disciplined sales process, and collaborate with partners to deepen relationships while upholding security and regulatory

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or military service in a related role is acceptable.
• Familiarity with consumer deposit products and banking services.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through a disciplined sales process, follow-up, and referrals.
• Refer customers to other areas of the bank to deepen partnerships.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking and presentation.

Skills

Customer service

Sales

Banking product knowledge

Relationship building

Education

High School Diploma or GED

Tools

Cash handling

Mobile banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposits and other banking services, and processing transactions accurately with daily balancing.

You will educate customers on deposit products, leverage a disciplined sales process, and collaborate with partners to deepen relationships while upholding security and regulatory