Customer Experience Banker: Financial Concierge

Huntington National Bank; Berrien Springs (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to help walk-in customers achieve their financial goals. You will retain and grow consumer and business relationships by identifying needs and recommending deposit and other banking products, while processing transactions accurately and balancing daily totals.

In this branch role you will deliver exemplary service, educate customers on deposit products, and collaborate with colleagues to deepen relationships, while

Qualifications

• High School Diploma or GED with 1 year customer service or military experience or a Bachelor's Degree.
• Preferred: 1+ year in customer service in banking or financial services.
• Cash handling skills.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Relationship management

Sales

Banking knowledge

Communication

Presentation

Education

High School Diploma or GED or Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to help walk-in customers achieve their financial goals. You will retain and grow consumer and business relationships by identifying needs and recommending deposit and other banking products, while processing transactions accurately and balancing daily totals.

In this branch role you will deliver exemplary service, educate customers on deposit products, and collaborate with colleagues to deepen relationships, while