Customer Experience Banker: Grow Relationships & Service

Huntington National Bank; West Carrollton (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals through deposit products and banking services.

You will balance daily transactions, provide exemplary service, and proactively identify opportunities to deepen relationships with consumers and businesses within our branch network. The role emphasizes sales discipline, customer education, and collaboration with partners.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales / cross-selling

Relationship management

Communication skills

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals through deposit products and banking services.

You will balance daily transactions, provide exemplary service, and proactively identify opportunities to deepen relationships with consumers and businesses within our branch network. The role emphasizes sales discipline, customer education, and collaboration with partners.