Customer Experience Banker: Growth & Service Advocate

Huntington National Bank; Toledo (OH); Híbrido; USD 32.000 - 48.000; Jornada completa

Descripción de la vacante

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposit products and other banking services, and processing transactions accurately.

This role emphasizes service, sales discipline, and adherence to policies while delivering exemplary customer experiences and building community trust.

Formación

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsabilidades

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Conocimientos

Customer service

Banking knowledge

Financial consulting

Sales skills

Educación

High School Diploma or GED

Bachelor's Degree

Herramientas

Online banking platforms

Mobile banking apps

Descripción del empleo

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposit products and other banking services, and processing transactions accurately.

This role emphasizes service, sales discipline, and adherence to policies while delivering exemplary customer experiences and building community trust.