Customer Experience Banker: Grow Banking Relationships

0101 The Huntington National Bank

United States

On-site

USD 32,000 - 52,000

Full time

14 days+

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Job summary

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve their financial goals. You will retain and expand consumer and business relationships by assessing needs, recommending deposit products, and other banking solutions while processing transactions accurately and balancing daily totals.

Collaborating with teammates, you’ll follow policies, deliver exceptional service, and contribute to

Qualifications

High School Diploma or GED; or a Bachelor's Degree.
At least 1 year of customer service experience in an administration, contracting, civil affairs, or similar role.
Preferred: 1+ year in customer service in banking/financial services or goal-driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.